Could collaboration help you and your firm improve client outcomes in a way that competitors can’t match? Even if, hypothetically, that answer is yes, how do you get the fiercely independent experts in a professional services firm to collaborate?
On June 20, SilverEdge, Deltek and Creative Growth hosted a gathering of professional firm leaders at the Mid-America Club in Chicago to sort out the answers. Andrew Dietz with Creative Growth Group is now summarizing the key take aways of the event.
Tip #1: Mind (and Mine) the Four Phases To Accelerate Collaboration For great service deliver, creating compelling client experiences and revving team-based business development.
- Capacity – Form small, diverse, nimble teams (2 to 8 people) of professionals capable of discovery learning and collegiality. Create organizational rituals that enable colleagues to productively bond. Note: One of Edison’s approaches to this was food-fueled, salon-style, story-filled, sing-a-long get togethers of his Menlo Park employees who were staying late (past Midnight) to complete vital experiments.
- Context – Consider the circumstances surrounding your collaborative initiative and first ask a question instead of leaping to problem resolution. Instead of trying to address the problem statement that’s presented, Edison would ask, “Well, let’s think about this statement and what is behind it. What’s the back story on that?”
- Coherence – Maintain collaborative momentum through visibly committed leadership and through clarifying and celebrating progress towards goals.
- Complexity – Organize in flat, flexible structures to respond to complexity and chaos with agility. Capture your team’s work effort in a way that makes it easier to visualize and wrestle with your complex circumstances and the team’s progress through it.
Want to know more about Social Collaboration? Check out Kona.
Kona by Deltek is a free, cloud-based social collaboration platform designed with people and conversations in mind. It was created to empower collaboration for any group to privately organize, discuss and get things done together.